Friendly Support Team
Have a question? Our team is here to help and aims to respond within 24 hours.
Address
New Zealand
Frequently asked questions
Is VYRA jewellery waterproof?
Yes. VYRA jewellery is designed to be waterproof and suitable for everyday wear. You can wear it while washing your hands, showering, going to the beach, gym, or during your daily routine without worrying about tarnishing.
We also offer a 180-day manufacturing warranty and a 1-year colour warranty for extra peace of mind.
Can I change or cancel my order?
Please contact us as soon as possible. If your order has not yet been processed or dispatched, we may be able to update or cancel it.
Once an order has been processed or shipped, changes may no longer be possible.
How can I contact VYRA?
You can reach us through the contact form on this page or by emailing our support team at jewelleryvyra@gmail.com. We aim to respond to all enquiries within 24 hours on business days.
How long does it take to receive my order?
Orders are usually processed within 7 -14 business days. Delivery times vary depending on your location, but most orders arrive within 7-10 business days after dispatch.
Some high-demand pieces may take a little longer if they are being restocked or made in small batches.
Do you offer refunds or exchanges?
Due to hygiene reasons, we do not offer refunds or exchanges for change of mind. Please check the product details carefully before placing your order.
However, your item is covered by our 180-day manufacturing warranty and 1-year colour warranty. If you believe your item has a manufacturing fault or colour issue within the warranty period, please contact us and our team will be happy to help.
Tarnish Resistant
Made to maintain its shine over time.
Hypoallergenic
Gentle on skin and safe for sensitive ears and skin.
Everyday Luxury
Timeless pieces designed to elevate your daily style.