Shipping policy
Free Standard Tracked Shipping on all orders.
At VYRA Jewellery, we are committed to delivering your jewellery safely and as quickly as possible. Please review our shipping information below before placing your order.
Order Processing
Ready-to-ship items are processed and dispatched within 1–2 business days after your order is placed, or within 48 hours where possible.
All other items are processed within 5 working days, as some pieces are prepared or made especially for your order.
Once your order has been processed and dispatched, you will receive a confirmation email with your shipping details and tracking information.
Please note that processing times may be slightly longer during peak periods, promotions, new product launches, or public holidays.
Shipping Locations
We currently ship to:
New Zealand
Australia
United States
Canada
United Kingdom
We offer free standard tracked shipping on all orders to these locations.
New Zealand Shipping
Free Standard Tracked Shipping
Estimated delivery: 3–5 business days
Cost: Free
Express Shipping
Estimated delivery: 1–2 business days
Cost: $5 NZD
Australia Shipping
Free Standard Tracked Shipping
Estimated delivery: 5–10 business days
Cost: Free
Express Shipping
Estimated delivery: 2–5 business days
Cost: $30 AUD
United States, Canada & United Kingdom Shipping
Free Standard Tracked Shipping
Estimated delivery: 5–15 business days
Cost: Free
Express Shipping
Estimated delivery: 3–7 business days
Cost: $30 USD
Delivery Timeframes
Delivery timeframes begin once your order has been dispatched, not from the date the order is placed.
While many orders arrive sooner, delivery times are estimates only and may vary depending on your location, courier delays, customs processing, public holidays, peak periods, or circumstances outside of our control.
International orders may take up to 20 business days depending on the destination and customs clearance.
Tracking Information
Once your order has been dispatched, you will receive tracking details so you can follow your parcel.
Please allow some time for tracking updates to appear after your order has been collected by the courier.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order.
VYRA Jewellery is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us as soon as possible. We will do our best to help if the order has not yet been dispatched.
Delayed or Lost Packages
If your order has not arrived within the estimated timeframe, please contact us and we will assist you in tracking the shipment.
Please note that VYRA Jewellery is not responsible for delays caused by couriers, customs, incorrect shipping details, or events outside of our control.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, taxes, or import charges depending on your country’s regulations.
These charges, if applicable, are the responsibility of the customer and are not included in the product or shipping price.
Contact Us
If you have any questions about shipping or your order, please contact us through our Contact Us page or email us directly at jewelleryvyra@gmail.com.
Our team will respond as soon as possible.