Refund policy

At VYRA, we take pride in the quality of our jewellery and aim to ensure every customer has a great experience. Please read our policy carefully before placing your order.

Change of Mind

Due to hygiene reasons, we do not offer refunds, returns, or exchanges for change of mind.

Please review product descriptions, sizing, and images carefully before completing your purchase.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of receiving your order with clear photos and your order number.

Once reviewed, our team will assist you with the appropriate resolution.

Here is a clean version with both warranties included:

180-Day Manufacturing Warranty

All VYRA jewellery comes with a 180-day manufacturing warranty from the date of purchase.

This warranty covers manufacturing defects or faults related to the product.

1-Year Colour Warranty

VYRA jewellery also comes with a 1-year colour warranty from the date of purchase.

This warranty covers colour fading or tarnishing under normal wear and care.

The warranty does not cover:
• Normal wear and tear
• Scratches caused by misuse
• Damage caused by chemicals or improper care
• Lost or stolen items
• Damage caused by perfumes, lotions, cleaning products, alcohol, chlorine or other harsh chemicals

If you believe your item has a manufacturing fault or colour issue within the warranty period, please contact our support team with your order details and clear photos so we can assess it.

Order Changes or Cancellations

Orders may only be changed or cancelled before they are processed or dispatched at our warehouse. Once an order has been shipped, we are unable to make changes.

Contact Us

If you have any questions regarding your order or this policy, please contact our support team through the contact page on our website.