Refund policy

At VYRA, we take pride in the quality of our jewellery. Please read our policy carefully before placing your order.

Change of Mind

For hygiene reasons, we do not offer refunds, returns or exchanges for change of mind, including incorrect size selection or personal preferences where the item matches its description.

Most VYRA pieces are crafted from stainless steel, with our gold stainless steel finishes featuring PVD 18K gold plating. Only a small selection is made from brass, clearly identified in each item’s material description. Our gold-coloured jewellery is gold-plated, not solid gold. Its tone may differ from solid gold jewellery. Lighting, screen settings and contrast with your skin tone can also affect how the colour appears.

Brass may leave temporary green marks on some skin types, particularly with moisture or skincare products. This staining alone does not indicate an allergy. If you have a known sensitivity to brass or prefer to avoid the possibility of green staining, we recommend avoiding brass pieces. Stop wearing any jewellery if irritation occurs.

Please review product descriptions, sizing, materials and images carefully before purchasing.

If we approve a change-of-mind return as an exception:

  • A 30% restocking fee will be deducted from the amount you paid for the returned items. We will confirm this fee before you agree to proceed.

  • Items must be unworn, unused and in their original packaging.

  • You must dispatch the items within 24 hours of receiving our written approval and return address, unless otherwise agreed.

  • Return postage is at your own cost.

The restocking fee applies only to discretionary change-of-mind returns. It does not apply to returns required by law for faulty items or to returns already approved without this fee.

Faulty or Damaged Items

Please inspect your order on arrival. If an item arrives damaged, faulty or incorrect, please contact us within 24 hours of delivery, where possible, with your order number and clear photos.

For faults discovered later, please contact us promptly after noticing the issue. The requested 24-hour reporting period does not limit your statutory consumer rights.

All claims are subject to assessment. We may request additional information or require the item to be returned for inspection before confirming the appropriate resolution. A breakage does not automatically establish a manufacturing fault.

Please respond to requests for information or dispatch items for assessment within 24 hours of receiving our instructions, where possible, or contact us if you need more time. Unanswered claims may be marked inactive after a reminder, without affecting your statutory rights.

180-Day Manufacturing Warranty

All VYRA jewellery, including stainless steel and brass pieces, comes with a 180-day manufacturing warranty from the date of purchase, covering defects in materials or workmanship.

Colour Warranty

Our colour warranty covers fading or tarnishing under normal wear and care from the date of purchase:

  • Stainless steel pieces: 1 year.

  • Brass pieces: 180 days.

These periods reflect the different materials and their care needs. Please check each item’s material description and follow its care instructions. Waterproof and hypoallergenic claims apply only to products specifically described as such.

Our voluntary warranties do not cover:

  • Normal wear and tear consistent with the item’s age and use, excluding fading or tarnishing covered by the colour warranty.

  • Accidental damage caused by pulling, snagging, crushing or excessive force.

  • Scratches or damage caused by misuse or improper care.

  • Lost or stolen items.

  • Chemical damage caused by exposure outside the product’s advertised suitability and care instructions.

These exclusions apply where the circumstances caused the issue. Normal water exposure consistent with our waterproof claims does not, by itself, invalidate a warranty.

Please contact us with your order details and clear photos so we can assess your claim. Our voluntary warranties are additional to your statutory consumer rights and do not limit them. You may have rights to a remedy after a warranty period ends.

Returns and Refunds

Please contact us for return instructions before posting an item.

Where a genuine fault or other breach of consumer guarantees is confirmed, we will provide the repair, replacement or refund required by law and reimburse reasonable return postage where applicable. Original packaging and unworn condition are not required for valid statutory fault claims.

We aim to assess returned items within 24 hours of receipt and will let you know if more time is needed. Approved refunds will be submitted within 5–10 business days, although your payment provider may take additional time to process them.

Order Changes or Cancellations

Requests to change or cancel an order must be received before warehouse processing begins. Once processing or dispatch has started, we cannot guarantee changes or discretionary cancellations. This does not affect your statutory rights.

Contact Us

For questions or assistance, please contact our support team through the contact page on our website.